In analyzing the experiences of existing customers, Nucleus found that a single remote support tool to support multiple types of devices, coupled with Rescue’s ease of use and management dashboards, enabled companies to increase support staff productivity, accelerate issue resolution, increase end user productivity,...
Published: May 08, 2015
Insurers are understandably eager to differentiate customer experience by automating mobile workforce management—especially when they can also cut operational costs, reduce carbon footprint, and streamline catastrophe response in the process.
During this paper we will discuss how this profound transformation...
Published: Jun 30, 2014
Traditional server management and provisioning can create unnecessary burdens for many organizations. Information technology (IT) administrators in today’s business environments need a more streamlined process to manage servers throughout the IT life cycle, including tools to help them diagnose problems and procedures...
Published: May 15, 2014
Information workers at all levels require easy access to multiple data sources. With a premium cloudbased connectivity service, they can count on a single, standardized protocol to inform their most businesscritical applications.
Published: Jun 11, 2014
It is very common for an IT organization to manage system performance in a reactionary fashion, analyzing and correcting performance problems as users report them. When problems occur, hopefully system administrators have tools necessary to quickly analyze and remedy the situation. In a perfect world, administrators prepare...
Published: Jul 11, 2014
Indexing has become an important investment strategy for institutional and individual investors, and the variety of index products in the Australian market has expanded significantly. Index assets in Australia totalled approximately AU$231 billion, or around 16% of the managed fund market, as at 30 March 2012.
Indexing,...
Published: Sep 15, 2014
At a time when budgets are shrinking and business needs are shifting, how are learning and talent management leaders building a strong business case for their human capital management investments?
Published: May 05, 2014
As we have shown in this paper, video collaboration expands the reach of education. Walls mean little; oceans even less. Barriers of time and of place are breaking down, allowing students to learn in much different and more profound ways than ever before.
Published: Apr 30, 2013
In this e-book, both Concur and industry experts explain how the Social Era has permanently changed the way we travel for business, and what it means for your day-to-day dealings.
Published: Apr 17, 2013
This eBook presents the value of providing superior customer service and how so many companies today prioritize investments in field service management.
Readers will also learn the value of leveraging the cloud when deploying a field service optimization solution and how two market leaders in cloud solutions...
Published: Mar 20, 2014
The role of the HR department is coming into sharp focus for CEOs and CFOs.
Published: Mar 10, 2014
The introduction of virtualization has shifted much of IT business focus to new philosophies when it comes to managing the data center. While the original idea of virtualization consisted of outsourcing to cloud-based servers and services, virtualization has now transformed to include insourcing private clouds.
This,...
Published: Jan 10, 2014
This Q&A document forecasts where IT development organizations are headed in the next 18-24 months and what they need to do to benefit from emerging technologies.
Published: Apr 22, 2013
People want to understand how QlikView fits into the competitive landscape and the broader market context.
This QlikView White Paper discusses the combination of three factors that makes QlikView unique: an associative user experience, our core technology, and the Business Discovery adoption path.
Published: Jul 25, 2014