This report explores how Customer Analytics can increase customer retention and minimize defections through optimally timed, personalized retention offers while significantly improving a company’s bottom line.
In the final analysis, proactive Loyalty & Retention strategies are critical to achieving success...
Published: Apr 10, 2013
Today’s B2B buyers are socially sophisticated and informed. Your sales team must be too. Do you have the tactics, tools and training to leverage social media for sales success?
Build your funnel and crush your quota with real-world tips on using social to listen, learn and engage.
Published: Apr 15, 2014
The power of human collaboration fuels R&D at top companies – they use advanced tools like secure video, voice, and content solutions and forward-thinking best practices to defy distance so their talent can produce. Find out how they're doing it.
Published: Jul 24, 2014
Read more about Comprehensive Cardiology's journey, and how Allscripts solutions have helped them save time, increase efficiency, reduce costs and make their vision of a community health network a reality.
Published: Sep 22, 2014
This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.
Published: Nov 22, 2013
Smart meters are utility meters which can monitor energy consumption in real-time and automatically send electronic meter readings to providers.
Installations and adoption rates are a growing global trend in the utilities industry.
Published: Sep 12, 2014
The ubiquity of mobile devices and social media gives us an addictive, always-on capability. This ability to constantly connect to and interact with customers, employers, friends, family and the world at large means that all our interactions—personal and business—now flow into a single stream of communication....
Published: Oct 06, 2014
The concepts and technologies of “cloud computing” may play an important role in meeting these challenges. Clouds offer the potential to reduce IT cycle times, more effectively exploit virtualization technologies and increase operational efficiencies. But adoption rates among SAP users have been conservative....
Published: Sep 27, 2013
Because systems and processes used to create and manage rich media have typically developed on an ad-hoc basis, without the benefit of an enterprise strategy, they create risks and inefficiencies for large organizations. With OpenText Media Management, rich media can be used efficiently within the context of your Enterprise...
Published: Apr 23, 2014
As an online insurance company, online interaction with policy holders via Web portal and email is “mission-critical”.
This whitepaper introduces a solution that automatically resolves 1 out of 4 inquiries via the web portal, using suggested responses.
Published: May 19, 2015
This white paper provides a step-by-step guide for determining your strategy—and the proper mix of marketing channels—in social media. With it, you can use the time you have to efficiently define a balanced social media mix.
Published: Feb 28, 2014
This new white paper covers five common perceptions like: If it's not broken, don't fix it. It's too expensive. Implementation is time-consuming and resource-intensive. It's not a priority for the business. It won't help us control our expenses.
Published: Oct 17, 2013
Analytics is a key enablerfor life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across the entire healthcare ecosystem.
While almost two-thirds of organizations across the healthcare ecosystem have analytics strategies in place, our research shows that...
Published: Sep 02, 2014
This book consists of six short chapters and introduces you to the basics of finding talent through social media, including tips and tricks specific to each of the social networks. You also find out how new technology can help you find talent whether they’re actively looking for jobs or not. Arm yourself with the...
Published: Jan 16, 2014