Continuous improvement is the life-blood of a successful organization; improving processes and increasing efficiencies are even more important if the economy heads south. Although the current economic situation is improving, many organizations are opting to keep operational expenses on a tight leash, and some have decided...
Published: Sep 02, 2013
As members of your workforce become increasingly mobile, they need real-time, remote and secure access to your company’s fast-growing information. To ensure the right data is in the right place at the right time, your organization needs a solution that provides your workforce with data and cloud mobility. By using...
Published: Oct 01, 2014
Change is accelerating for data center and IT managers. We project that US$1.5 trillion is being spent every year on IT— hardware, software and IT services. Furthermore, 70 percent to 80 percent of every IT dollar may still be spent on just managing the current data center environment. But IBM global studies of CEOs...
Published: Oct 15, 2013
Customers demand excellent service and competitors are vying for their business.
This whitepaper explains how you can significantly enhance in process efficiency and customer experience through a single solution that allows a contact center to tame content, harvest insight, and achieve intelligence.
Published: May 19, 2015
The technology industry is constantly changing. Usually, it evolves along a progression of somewhat predictable lines. But every 20 years or so, a sea change shakes its very foundation. Tried-and-true practices that underpinned the previous model may no longer apply. It happened, for example, when the industry transitioned...
Published: May 27, 2014
Introductory content is for marketers who are new to the subject. This content typically includes step-by-step instructions on how to get started with this aspect of inbound marketing and learn its fundamentals. After reading it, you will be able to execute basic marketing tactics related to the topic.
Published: Apr 23, 2013
To trust your agency, you need to ask questions and listen to what they say—and don’t say—when they answer. This white paper provides you with five questions you should ask agencies to help you separate the real candidates from the poseurs.
Published: Nov 12, 2013
Everyone loves a good spreadsheet. But if you have more than a few hundred employees, tracking performance, training, and succession with them is the stuff of nightmares.
Spreadsheets and paper-based processes can’t give you deep, real-time insight into how your faculty, staff, and administrators are performing...
Published: May 05, 2014
Just before the turn of the 21st century, IT faced one of its biggest challenges: the Y2K scare. The idea of diving in and unraveling what CIOs called “spaghetti code” was an unprecedented task. Who knew then that the effort would look relatively simple compared to dealing with today’s “spaghetti...
Published: Nov 22, 2013
Does your company’s integration strategy support your mobility, big data, and loyalty projects today—and are you prepared for what’s coming?
Are you collecting the right data and finding what’s important? Can you act fast enough to take advantage of what you find and gain a competitive advantage?...
Published: Aug 05, 2014
“I usually just find them and forget them.”
Wrong approach. Today’s candidates—particularly those with critical STEM skills—need nurturing, just like potential customers. You wouldn’t just forget your customers, right?
Turn that attitude around. You need to think about candidates...
Published: Feb 20, 2014
How do you unearth gems of business insight buried in mountains of data? Sales, marketing, and finance have pointed the way, and now it’s HR’s turn. Smart HR and analytics technologies give you the tools. Apply them using this straightforward guide to defining metrics with real business value.
Published: Jul 10, 2014
Successful management of increased pressure on network and application infrastructure requires flexibility and dynamism across data centers, clouds, and managed environments.
Published: Jan 21, 2014
Today, the internet has changed the way buyers discover solutions. More people are meeting and researching vendors online than ever before.
Your ideal customers are reading blog posts and articles, checking Facebook, Twitter, and LinkedIn profiles, and forming opinions based on what you say and share online. Before...
Published: Jan 16, 2014