In this paper Web Analytics Demystified presents an approach towards “big data” that has the potential to simplify the quest and improve your company’s odds of success. Our approach is based on the long-proven strategy of starting small and proving value along the way, enabled by a new category of data...
Published: Mar 12, 2014
Learn more about how IT Organizations see the big picture of their Infrastructure using AccelOps’ Unified SIEM, Performance and Availability Monitoring Software
Published: Jan 08, 2014
Are you planning to automate your Purchase-to-Pay processes? This whitepaper contains the golden rules for a successful project.
There are numerous testimonials from companies that have successfully implemented capture and automation projects, declaring as a result: reduced expenses, increased productivity, greater...
Published: Jun 02, 2015
The role of servers in your organization has changed substantially—with their uses, requirements and complexity all increasing dramatically in recent years. Many of the traditional tools and techniques that worked in the past don’t suffice any more. Consequently, server monitoring presents several critical...
Published: Mar 11, 2014
This paper examines the technologies in the context of a four step process that many successful practices are using to optimize their revenue cycles. The 'Four Steps to Transformation' methodology represents the distillation of best practices from thousands of medical groups across the United States who leverage...
Published: Jun 05, 2013
The basic methodology EHI uses with Surveyor is to clearly define and standardize information and associated processes, automate input data where possible, implement sophisticated analysis and capacity planning strategies that are consistently applied, and automatically generate analytic forecasting reports.
“These...
Published: Sep 04, 2014
The dealer service team was faced with hundreds of inquiry types across automotive parts, repair processes and warranties. Inquiry handling was time-consuming and manual, often involving searches of several third-party systems, lists and databases.
This case study introduces a solution that provides a systemic framework...
Published: May 19, 2015
Accelerate deployment of your virtual desktop infrastructure with the EMC VSPEX End User Computing solution. Our VSPEX solution offers complete virtualization, proven by EMC and delivered to you by your trusted reseller—designed for flexibility and validated to ensure interoperability and fast deployment.
Published: Jan 27, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX.
Within the value equation there are three important areas of business focus, or CX practice areas: Acquisition, Retention, and Efficiency. Each area has strategic and operational...
Published: Mar 04, 2014
Dr. Scott Boden, Professor of Orthopaedic Surgery and Director of the Emory Orthopaedics & Spine Center, has a deep understanding of what it takes to run a successful medical practice that provides optimal patient care in today’s complex health care environment. A lauded physician and researcher–he discovered...
Published: Nov 04, 2013
Goodbody is one of Ireland’s major financial services firms, a leader in corporate finance, wealth management and capital markets. To maintain its position, it requires robust business continuity management. In the event of a disaster striking, the nearby HP Recovery Center provides the flexibility to transfer trading...
Published: Mar 25, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
Published: Aug 18, 2014
Context-aware services, which use data from mobile, social, Web and physical environments, are changing how consumers interact with businesses. Gartner estimates that by 2015, 40 percent of global smartphone users will opt into context services, allowing providers to track their activities in exchange for a more tailored...
Published: Aug 13, 2014
The introduction of virtualization has shifted much of IT business focus to new philosophies when it comes to managing the data center. While the original idea of virtualization consisted of outsourcing to cloud-based servers and services, virtualization has now transformed to include insourcing private clouds.
This,...
Published: Jan 10, 2014