Customers now communicate across multiple emerging channels and devices. This isn’t a vision of the future – it’s happening right now.
The research shows that customers have and are in love with the technology. What’s more, their preferences are becoming well established, so if you are...
Published: Jun 24, 2014
The time you save with the Cisco UCS solution's automated process can quickly add up when you are implementing a large-scale blade server deployment.
By choosing the Cisco Blade Servers, your IT staff can save days or weeks - time much better spent on other projects. Less time spent on routine tasks...
Published: Apr 08, 2014
The information technology industry is undergoing one of the most significant periods of transformation in the last 20 years. This period of change is directed by a series of trends such as the explosive growth of powerful smartphones, the consumerization of technology purchasing, and the move toward cloud-based software...
Published: Aug 02, 2013
Some familiarity with basic networking concepts like IP (Internet Protocol) and Internet security are presumed, but the guide is generally intended for non-technical audiences and delivers a fundamental understanding of the role of Session Border Controllers in general and the characteristics of the Sonus SBC 5200 in particular....
Published: Apr 18, 2014
Recent studies have demonstrated a positive relationship between the implementation of advanced technology in contact centers and increased caller satisfaction.
For example, advanced call handling techniques reduce average queue time by anywhere from 12 to 43 percent. Calls per hour per agent improved 6 to 18 percent....
Published: Feb 06, 2014
The Domain Name System (DNS) is a technical cornerstone of the Internet, but it faces significant challenges in growth and security. The Internet depends on DNS; when it doesn't work, neither does the Internet. Today's organizations depend not only on the Internet DNS, but their own DNS as well, and when their...
Published: Aug 15, 2013
Just Right IT solutions, based on HP servers, storage, networking, and services, simplify business technology, giving you more time to focus on your business. Whether you’re just getting started with virtualization and file sharing, or supporting expansion with solutions for server consolidation, data backup, and...
Published: May 06, 2014
KelCor has been compensated by Sonus Networks to prepare this position document, but the thoughts and opinions are those of the author alone, and KelCor has maintained full editorial control throughout.
Sonus specifically sought KelCor’s unbiased views on key challenges organizations face when using video and...
Published: Apr 18, 2014
Next-generation firewalls have revolutionized network security. Traditional firewalls that focus on stateful packet inspection and access control rules are ineffective. Learn how to protect your organization from ever-evolving threats with a firewall that delivers a deeper level of network security.
Published: Aug 27, 2014
This paper discusses the lack of visibility in the context of monitoring and troubleshooting end-to-end application performance.
Published: Sep 05, 2014
MacArthur Corporation is a distributor of roofing, siding, HVAC, and other building materials for residential and commercial construction.
With a basic hub-and-spoke architecture, MacArthur’s network connects the remote sites to the company’s data center in St. Paul for access to all enterprise resource...
Published: Jun 16, 2014
Today’s branch office requires the same level of rich application services as the company headquarters.
Why are these services needed? What impact do they have on the network, IT staff and service provider? What is the best way to boost the branch-office network to optimum levels—both technically and tactfully—if...
Published: Oct 24, 2013
In the last few years, distributed denial of service (DDoS) attacks have evolved from relatively simple flooding attacks to sophisticated and complex events.
The disruption caused by a DDoS attack can have enormous impact, regardless of the size of the company or institution that has been breached.
Published: Sep 10, 2014
Giving students, faculty, and administrators access to resources through their mobile devices can improve learning—but leave your network vulnerable, too. See how a security assessment can help your team address key policy, security, and management concerns—before you deploy.
Published: Oct 18, 2013