Cybercrime certainly isn’t basketball — the stakes are higher, your jump shot doesn't matter — and yet the principle remains the same. As incident response (IR) teams and their vendors raise the defensive bar, adversaries adapt in kind.
According to the world’s leading IR professionals,...
Published: Aug 02, 2019
Desktop and application virtualization are increasingly popular approaches that organizations use to reduce desktop IT costs, improve efficiency, increase control, and expand connectivity. With virtual desktops, users can access their desktops hosted on data center servers through thin clients, smartphones, and other devices....
Published: Jan 24, 2014
Today’s threat landscape is nothing like that of just 10 years ago. Simple attacks that caused containable damage have given way to modern cybercrime operations that are sophisticated, well-funded, and capable of causing major disruptions to organizations and the national infrastructure. Not only are these advanced...
Published: Sep 12, 2014
Software-defined networking (SDN) offers today’s static campus networks much needed flexibility and
programmability to enhance resource utilization and achieve faster application deployments. SDN enables dynamic network provisioning, leading to enhanced business productivity, security and improved user experience....
Published: Aug 21, 2014
As more businesses embrace the power of social media, related security breaches are also on the rise. Corporate Twitter hackings. Rogue employees taking over the company Facebook account. Top executives releasing confidential info to their personal networks.
These sorts of crises can be catastrophic for your brand....
Published: Jan 13, 2014
Customers now communicate across multiple emerging channels and devices. This isn’t a vision of the future – it’s happening right now.
The research shows that customers have and are in love with the technology. What’s more, their preferences are becoming well established, so if you are...
Published: Jun 24, 2014
From collaboration to communication to data access, the web is a mission-critical business tool. Enterprises rely heavily on the web not only to innovate and compete, but also to conduct daily business. But the web also poses significant security risks to the enterprise that are easily encountered by users, yet not so...
Published: Jun 16, 2014
In order to provide branch office employees the same voice experience as in the headquarters, organizations need to consider solutions that provide voice service continuity through a resilient, enterprise-grade telephony architecture. A single-point-of-failure architecture may render remote offices completely unreachable...
Published: Jun 07, 2013
Cisco surveyed 1300 IT professionals across 13 countries to understand IT's role as a business enabler. The survey assesses how well network investments align with business demands, and looks into IT's ability to adopt technologies that can increase IT business impact.
Business growth is creating demand for...
Published: Apr 04, 2014
As part of a five-year strategic plan, the university’s “Open Kingdom” project aims to create a consistent user experience across the Uxbridge campus, including the provision of wireless network access.
This last issue became critical in the summer of 2012, when the Students Union body insisted on...
Published: Oct 18, 2013
Recent studies have demonstrated a positive relationship between the implementation of advanced technology in contact centers and increased caller satisfaction.
For example, advanced call handling techniques reduce average queue time by anywhere from 12 to 43 percent. Calls per hour per agent improved 6 to 18 percent....
Published: Feb 06, 2014
Microsoft Lync is not only changing the cost structure of enterprise telephony, but also ushering in a new user experience in which every communication is transformed into a more collaborative, engaging interaction. But it's impossible to achieve the promises of Lync if you haven't fully considered the underlying...
Published: Nov 15, 2013
We’ve built a calculator that lets you quickly quantify the savings your company can expect from a SMARTnet contract.
Just plug in your numbers and find out how the benefits you can expect from SMARTnet service—fewer escalated incidents, reduced staff costs, less downtime—translate into actual cost...
Published: Dec 10, 2013
People around the globe are enamored with their smartphones and tablet computers, and they feel strongly that they should be allowed to use these devices at work.
By combining an architecture-based technical implementation with carefully considered business policies, organizations can create a safe and appropriate...
Published: Oct 18, 2013