Too often, companies don’t see their contact center as a business asset. This problem is compounded for companies who are not on the Fortune 500, who cannot afford large dedicated technical resources for the contact center, and who do not have multi-year customer service strategies in place.
Unfortunately, this...
Published: Apr 25, 2013
When planned and executed well, a self-service system increases employee satisfaction and efficiency and reduces costs for both the employer and the employee. However, careful execution and the ability to respond to problems as they come up can be crucial to the maintenance of employee satisfaction and participation...
Published: Apr 01, 2013
Poor Business English affects strategy, operations and relationships both with employees and customers. But because the problem exists throughout the global enterprise, the problem cannot be solved locally.
To truly resolve the issue, a company needs to address Business English on a strategic enterprise level. Justifying...
Published: May 01, 2013
Human beings have always been social creatures. Social experiences influence how individuals think, develop potential, and interact with others. In the workplace, social collaboration and communication are critical for building connections, generating ideas, spurring innovation and creating a cohesive culture.
Published: May 06, 2013
Genentech, a member of the Roche group and a global biotechnology leader, needed to consolidate disparate technologies into single solutions. It also needed a unified and highly scalable solution to secure endpoint data protection for more than 30,000 Genentech and Roche employees.
Access this white paper to find...
Published: Oct 01, 2014
You probably have a VPN solution in place, which likely serves as a vehicle for delivering remote access to the corporate network, but in this era of mobility admins must question if this is the right remote access solution for every employee. Traditional SSL VPN-based remote access is more robust and secure than its IPSEC...
Published: May 05, 2014
Explore strategies presented by Dell in this brochure for data protection and back up, your company’s most valuable asset. Did you know that your data has different needs associated with it – some is critical and is quickly needed to run the business, some is less important and access can be slower?
Read...
Published: Sep 09, 2014
Organizational models today are shifting from hierarchical to flat. Careers are no longer an upward trajectory, but more likely to be a series of experiences, projects and development opportunities. But, a lack of awareness around the new flat organization dynamics is resulting in a perceived lack of opportunities for...
Published: Sep 09, 2014
This eBook examines the current state of mobile application performance monitoring; the challenges this is creating for mobile app development; and how the new forms of mobile APM are helping developers create better user experiences for customers and grow their businesses.
Published: Jun 05, 2014
Don’t worry about upsetting your suppliers. Try if possible, not to upset your customers. But never, ever, mess up the payroll! OK, so it’s a bit of an exaggeration, but something in the adage rings true.
The purpose of this booklet is to help you realise that a good payroll system will do far more than...
Published: May 22, 2014
As IT infrastructures evolve, the complexity of software assets is constantly increasing, creating headaches for IT pros whose responsibility it is to keep track of it all. In response, many are turning to software asset management (SAM) software.
Chances are your organization may already have an asset management...
Published: Nov 05, 2013
Managing your company’s financials is the backbone of your business and is vital to the long-term health and viability of your company. To continue applying the necessary financial rigour to support rapid growth, the accounting department needs the right tools to most efficiently do their job.
Read this white...
Published: Sep 22, 2014
Consumerization is Changing Things - Managing users’ requirements used to be simple. Until recently (and still today in many organizations), employees had little choice about which devices and applications they used at work. how can IT leaders manage the challenge of keeping end-users happy by enabling...
Published: Jun 30, 2014
The days of batch and blast are numbered. Contemporary subscribers expect personal and relevant emails on a non-disruptive schedule.
Published: Jun 23, 2014