In a relatively short space of time the cloud has become the foundation upon which organisations build their digital infrastructure – and with that every business must confront security issues. As cyber attackers become more sophisticated and find inventive ways to navigate around traditional endpoint security, it’s...
Published: May 29, 2019
This ESG Lab Review documents hands-on testing of the Dell DR4100 disk-backup appliance with Dell NetVault Backup software. The paper details the end user and business benefits that are realized when leveraging this combined solution, including the ease-of-use, performance, and capacity savings.
Published: Dec 03, 2013
In today’s knowledge-based, global economy, leveraging internal and external talent has never been more important. Technology and other market forces have redefined the terms and power structure of employer-employee relationships, creating an “open source” workforce.
In a recent report by Bersin...
Published: Jan 17, 2014
Tackling the issue of workforce productivity can be intimidating, especially when one considers its critical importance to succeeding in today’s marketplace. Improving workforce productivity is near the top of every organization’s “To-Do List”, but a surprisingly low percentage of companies feel...
Published: Nov 18, 2013
Even though companies are eager to be in compliance, the ever changing IT landscape and influx of new technologies like virtualization are exposing organizations to the threat of software license audits.
IT departments must proactively help their organizations stay in compliance while saving money and resources through...
Published: Oct 16, 2013
This comprehensive 38-page beginner’s guide introduces key concepts and considerations when creating digital business processes with electronic signatures.
Published: Oct 02, 2013
Discover why IT managers need clear practical guidance for IT service management (ITSM) and IT service delivery
What is “ITSM goodness” and how do you get it? How do you cut through all the complexities of ITSM, along with the superabundance of information, to implement the essentials of effective IT service...
Published: Apr 23, 2014
Have you been tasked with finding a software configuration management system for your team? We’ve put together seven steps to help you analyze your needs, choose a vendor effectively, and start off brilliantly.
Published: Jun 02, 2014
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms.
If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want...
Published: Jun 10, 2013
This white paper looks into investments that can help a company maximise the value of its workforce, and shows how technology can help improve ROEI and build a more profitable and successful business.
Published: Oct 17, 2013
For small and midsize businesses, the realities of a dynamic marketplace and ever-changing customer expectations pose continual challenges and opportunities. Big Data, the cloud and mobility are changing the way information moves and connections are made across the organisation, offering productive potential while promising...
Published: Jun 09, 2015
Developing secure software is critical to a company’s reputation and bottom line. The impact of a software malfunction or security breach can result in a massive recall, millions in lost revenue, the loss of sensitive customer data, and a headline in the Wall Street Journal...
This white paper outlines a practical...
Published: Apr 15, 2014
Technology plays a critical role in your mandate to improve outcomes and reduce costs. But electronic information sharing can’t come at the expense of your more explicit mandate—to protect patient privacy. The challenge is finding a technology that helps you achieve your goals and stay in compliance.
While...
Published: Oct 06, 2014
This paper looks at how voice recognition technology and its associated use in end-to-end automated workflows can deliver improvements in the production and communication of clinical documentation.
It begins by examining the implications of current changes for the healthcare sector.
Published: Sep 24, 2013