This white paper is an overview of how a professional payroll provider can help smaller businesses concentrate on the critical areas of their operations while meeting important regulatory requirements.
Published: Apr 01, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms.
If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want...
Published: Jun 10, 2013
When planned and executed well, a self-service system increases employee satisfaction and efficiency and reduces costs for both the employer and the employee. However, careful execution and the ability to respond to problems as they come up can be crucial to the maintenance of employee satisfaction and participation...
Published: Apr 01, 2013
Poor Business English affects strategy, operations and relationships both with employees and customers. But because the problem exists throughout the global enterprise, the problem cannot be solved locally.
To truly resolve the issue, a company needs to address Business English on a strategic enterprise level. Justifying...
Published: May 01, 2013
You already know this. First impressions can make or break. And as an IT pro delivering unfamiliar technologies to a non-technical audience, you're expected to ensure users actually use the technology. But if at first glance users are confused, they may not be as eager to jump on the adoption bandwagon.
In this...
Published: Jul 01, 2014
Many of the mysteries of equipment failure, downtime, software and data corruption, are the result of a problematic supply of power. There is also a common problem with describing power problems in a standard way.
This white paper will describe the most common types of power disturbances, what can cause them, what...
Published: May 07, 2015
In delivering NetSuite for Wholesale Distributors, NetSuite has leveraged experience and lessons learned from thousands of wholesale distribution customers, complemented with a best practice professional services implementation methodology and customization services.
NetSuite’s single, flexible business application...
Published: Jan 24, 2014
Citrix NetScaler is deployed in thousands of networks around the globe to optimize, secure and control the delivery of all enterprise and cloud services, and to maximize the end user experience for all users including mobile clients.
Published: May 08, 2014
You probably have a VPN solution in place, which likely serves as a vehicle for delivering remote access to the corporate network, but in this era of mobility admins must question if this is the right remote access solution for every employee. Traditional SSL VPN-based remote access is more robust and secure than its IPSEC...
Published: May 05, 2014
Organizational models today are shifting from hierarchical to flat. Careers are no longer an upward trajectory, but more likely to be a series of experiences, projects and development opportunities. But, a lack of awareness around the new flat organization dynamics is resulting in a perceived lack of opportunities for...
Published: Sep 09, 2014
Enterprises have many different types of users. They have power users and novice users. Users that employ multiple devices and users that prefer only one. Those that use desktop computers and those that use mobile devices. Some users utilize cloud or virtualization services like SharePoint and Citrix and some don’t....
Published: Jul 25, 2014
File sync and share has changed the way people work and collaborate in today's tech-savvy world. Gone are the email roadblocks, clunky FTP sites, unreliable remote server access and VPNs. Instead employees can work seamlessly from anywhere.
This flexibility has become increasingly important--and expected--with...
Published: Apr 10, 2014
In an industry where it’s the big idea that sets you apart, you must be able to share it quickly, securely and accurately. Since many big ideas come in super-sized files, distributing content via the right technology is as critical to success as the content itself.
Published: Oct 06, 2014
Do marketers hate big data? Not those who understand it. But according to Gartner, big data is the key to the difference-making business decision or strategy.
Gartner talks about advantages gained by organizations that use big data regularly. Gartner suggests that you "develop a culture and leaders that...
Published: Aug 22, 2013