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When customers engage with your contact center, they expect to receive the right answers fast. Unfortunately, this outcome is not always achieved...
This Infographic shows it’s getting more difficult to address customer issues and provides a solution.
Published: May 19, 2015
Enterprises are expanding their wireless networks with increasing confidence, believing that rooting out rogue access points and implementing WPA2 will put an end to Wi-Fi security concerns. But attackers are, nevertheless, zeroing in on the many millions of corporate client devices, exploiting them to gain...
Published: Jun 10, 2015
Mobility and the cloud rank as the most critical technologies in the workplace today. They also transform the role of the CIO as IT becomes a strategic partner in the business and shifts from enforcer to enabler.
In this Google for Work collection, we harness the collective experience of Google’s SVP for Technical...
Published: May 29, 2015
This paper analyzes the top five most dangerous threats to your data center, namely:
DDoS Attacks
Web Application Attacks
DNS Infrastructure: Attack Target and Collateral Damage
SSL-Induced Security Blind Spots
Brute Force and Weak Authentication
This paper describes the impact of these...
Published: Jun 16, 2015
This is the second in a series of two white papers. The first paper was entitled Why Network Engineering Needs to Change. That paper acknowledged the usual dynamic nature of change in IT and it addressed some changes underway that have significant impact on network engineering.
This paper will also describe the key...
Published: Apr 13, 2015
The goal of The Handbook is to help Organisations ensure acceptable application and service delivery when faced with both the first generation, as well as the emerging second generation of application and service delivery challenges.
Throughout this handbook, the phrase 'ensuring acceptable application and service...
Published: Jun 16, 2015
The steady growth of Wi-Fi in the enterprise demands that corporate IT teams learn and adopt new security methodologies tailored to the unique requirements and weaknesses of wireless networks.
Network and security staff must first evaluate a potentially confusing set of authentication and encryption mechanisms to...
Published: Jun 10, 2015
The following white paper examines the four major pressures: data location, energy management, and two others that are negatively affecting CIO data center strategies. Access now and learn how to address each one of these areas and ultimately, gain insight into beefing up your data center strategies.
Published: Jul 01, 2015
The cyber security threats facing enterprises have never been greater than today. In the time it takes for you to read this sentence, there will be approximately 180 data records stolen, with more than five million records breached daily.
Those who’ve been breached pay dearly, with the average total cost of...
Published: May 29, 2018
Rice Toyota adopted LogMeIn Rescue to accelerate the resolution of IT helpdesk tickets. Nucleus found that Rescue enabled Rice to resolve issues more quickly by remotely accessing employees’ computers, driving greater IT and general staff productivity and better business continuity.
Published: May 08, 2015
In analyzing the experiences of existing customers, Nucleus found that a single remote support tool to support multiple types of devices, coupled with Rescue’s ease of use and management dashboards, enabled companies to increase support staff productivity, accelerate issue resolution, increase end user productivity,...
Published: May 08, 2015
Meetings used to be formal gatherings in large conference rooms, but that stereotype has become outdated in today’s always-connected era. Today, meetings are ad-hoc. They happen in a variety of locations such as the traditional conference room, at your desk, at home, in a coffee shop...
Published: Jul 01, 2015
In our research and consulting on customer journeys, we've found that organizations able to skillfully manage the entire experience reap enormous rewards: enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. Read more now...
Published: May 08, 2015
The Queen song ‘Under Pressure’ could be the Service Desk Manager’s anthem, because even when times are good, it is challenging enough to improve service quality, increase customer satisfaction, and demonstrate IT value, but it’s even more difficult when IT budgets, staffing and overall resources...
Published: Apr 28, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount.
However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations.Are the needs of the...
Published: May 08, 2015