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In our research and consulting on customer journeys, we've found that organizations able to skillfully manage the entire experience reap enormous rewards: enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. Read more now...
Published: May 08, 2015
Sling Media wanted a better customer experience with integrated support. Read more about their case study...
Published: May 08, 2015
Today's savviest enterprises are leveraging BYOD as a tool to drive business mobility, increase IT oversight and enable employees to do work and securely access resources from anywhere, on any device. This whitepaper outlines the basic measures business leaders and IT professionals are taking to turn their BYOD programs...
Published: Mar 23, 2016
More productive mobile users. More empowered IT.
AirWatch is an enterprise mobility management (EMM) platform with the flexibility to support multiple use cases with unified management of endpoints, end-to-end security from devices to the data center, and seamless integration across enterprise systems.
View this...
Published: Mar 23, 2016
Mobility remains a top strategic opportunity for businesses of all kinds, due to its potential to make an enterprise far more competitive, whether by making employees more productive or by enabling more innovative ways to engage with customers. To serve this mobile workforce and customer base, enterprises must securely...
Published: Mar 23, 2016
Meeting the high expectations of today's customers is a big enough challenge on its own, but when you add in the need to satisfy your own company goals it adds complexity to an environment that is already demanding.
Find out whether your contact center is helping your company or hurting it...
Published: May 19, 2015
We’re all too busy, spending our days in back-to-back meetings and our nights feverishly responding to emails. (Adam Grant, a famously responsive Wharton professor, told me that on an “average day” he’ll spend 3-4 hours answering messages.) That’s why people who waste our time have become...
Published: Jul 01, 2015
While telephone companies are like others in their pursuit of revenue and profit goals, they are unique in their largest assets: a buried copper cable network and a large mobile field force that services it. These are the sources of their success, as well as their greatest areas of opportunity for improvement. In trying...
Published: Jun 10, 2015
This report summarizes the McAfee 5206's throughput based on the latest version 5.8 software, with various firewall policies applied and different traffic scenarios. The McAfee 5206 was first tested as a single online node in a multi-node cluster, and then the incremental throughput growth achieved by bringing two,...
Published: Apr 27, 2015
As the number of Apple devices in organizations continues to grow, IT administrators are struggling to keep pace using their existing management tools. With the Casper Suite, organizations can integrate with existing IT infrastructure to inventory, deploy, and secure their Mac computers.
Published: Jul 27, 2015
This paper will discuss the basics of 802.11n technology as well as all of the unique design and integration challenges. This paper will also outline nine recommendations for deploying and migrating to 802.11n WLANs.
Published: Jun 10, 2015
With Gartner suggesting colocation grew by 8% last year alone, many are turning to colocation providers to house their IT infrastructure. With so many players in this global market, it is important for decision makers to understand the key factors when deciding the best facility to suit their business needs.
This...
Published: Jul 01, 2015
With the backdrop of the changes TSIA identified in the new world of B4B, and all the traditional pressures faced by support services organizations, we are witnessing a pace of change that the majority of us has never experienced in our professional careers.
This report will explore some of these issues, and how support...
Published: May 08, 2015
Ethernet is rapidly spreading across a wide range of industrial environments. This standardized, plug-and-play technology is easy to install and it works 99% of the time. But when it doesn’t, it is not so easy to understand why. With more devices being added to the network and fewer people on the floor, most...
Published: Jun 10, 2015
Your IT network is the hub of a borderless enterprise that includes the data center, WAN and wired and wireless networks in office and remote locations as well as infrastructure, applications and services hosted in the cloud by 3rd party suppliers.
To meet this expectation you must continually answer:
Can...
Published: Jun 10, 2015
What if you could make people as productive at work as they are in their personal lives? Why don’t we use 21st-century technology to help employees become more productive, more engaged and more satisfied? Why shouldn’t work happen with the same speed and collaboration we enjoy in our private lives?
In...
Published: May 29, 2015